PRIVACY POLICY

Steam & Shine Cleaning Services

steamandshine.com

Thank you for visiting steamandshine.com. Your privacy is important to us. This Privacy Policy explains how we collects, uses, and protects the personal information you provide when you visit our Site or contact us for cleaning services.

By using our Site or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to respond to your inquiries and provide our cleaning services. This includes:

• Full Name — to address you and identify your account or booking
• Email Address — to send booking confirmations, service updates, and promotional communications
• Phone Number — to contact you regarding appointments and to send SMS/text message notifications or promotions

We do not collect payment information, government ID, or any sensitive personal data through this Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and schedule cleaning appointments
• To send appointment reminders, service updates, and follow-up communications
• To send promotional emails and marketing offers about our services
• To send promotional or informational text messages (SMS), where you have provided consent
• To improve our services and customer experience
• To comply with applicable laws and regulations

3. Email Communications

By submitting your email address through our website contact form or booking form, you agree to receive emails from Steam & Shine. These may include service confirmations, updates, and occasional promotional offers.

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in every email, or by contacting us directly at the information below. We will honor all unsubscribe requests promptly.

4. Text Message (SMS) Communications — TCPA & FTSA Compliance

Steam & Shine sends text messages only to customers who have provided explicit written consent. By checking the SMS consent box on our website form, you agree to receive recurring automated marketing text messages from Steam & Shine at the phone number provided.

Important disclosures:

• Consent is not a condition of purchasing any service
• Message and data rates may apply
• Message frequency will vary
• Reply STOP at any time to unsubscribe from text messages
• Reply HELP for assistance

We comply with the federal Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA). We maintain records of all consent provided by our customers. Opt-out requests via STOP will be honored immediately and you will receive no further text messages.

5. Sharing of Your Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or conducting our business (such as email or SMS platforms), subject to confidentiality obligations
• When required by law, court order, or government authority
• To protect the rights, property, or safety of Steam & Shine, our customers, or others

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. If you request deletion of your information, we will remove it from our active records within a reasonable timeframe, subject to any legal retention requirements.

7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing emails at any time via the unsubscribe link
• Opt out of text messages at any time by replying STOP

To exercise any of these rights, contact us using the information in Section 10 below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Steam & Shine Cleaning Services

Website: steamandshine.com

Email: info@steamandshine.com

Phone: 1-877-570-3014

 

© 2026 Steam & Shine. All rights reserved.